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What Is the Medicare Coverage Helpline?

The Medicare coverage helpline is 1-800-MEDICARE (1-800-633-4227). This is the official number of the Medicare program. Learn about other important Medicare phone numbers.

Yes, the Medicare Coverage Helpline is 1-800-MEDICARE (1-800-633-4227). The helpline is available 24/7 for your convenience. For TTY users, call 1-877-486-2048. This is the official helpline of the federal Medicare program, sometimes referred to as Original Medicare (Part A and Part B).

If you're interested in comparing Medicare Advantage (Medicare Part C) plans sold by private insurance companies where you live – including any extra benefits like prescription drug coverage that may be available – you can call {{TFN link}} to speak with a licensed insurance agent for help comparing these types of plans offered by private insurance companies.

Phone Numbers for Medicare Support

  • Medicare General Enquiries: The primary phone number for general questions about Medicare is 1-800-MEDICARE (1-800-633-4227). The helpline is available 24/7 for your convenience. For TTY users, call 1-877-486-2048.

  • Social Security Administration (SSA): If you have questions related to enrollment or eligibility for both traditional Medicare and Medicaid services or need help with dually eligible beneficiaries' issues, contact SSA at their toll-free number: 1-800-772-1213. TTY users can dial 1-800-325-0778.

  • Medicare Advantage Plans: To get information on your current Medicare Advantage plan, contact the plan provider directly. You can get the phone numbers for plan providers by consulting your membership card or looking on their website.

    If you want to compare Medicare Advantage plans to either find a new plan or to switch plans, you can call {{TFN link}} to find out if you're eligible and to learn what plans are available where you live.

Understand Your Medicare Coverage Options

Traditional Medicare, also known as Original Medicare or Parts A and B, covers hospital insurance (Part A) and medical insurance (Part B). 

  • Part A of traditional Medicare provides coverage for inpatient care at hospitals, skilled nursing facilities, hospice services and some home health treatments.

  • Part B covers medically necessary outpatient services such as doctor visits, preventive screenings like mammograms or colonoscopies and mental health treatment plans including counseling sessions with a therapist.

Medicare Advantage plans, also known as Part C or MA plans, are offered by private companies approved by Medicare to provide both Part A and Part B benefits. Medicare Advantage plans may also cover benefits Original Medicare doesn't.

Medicare Supplement Insurance Coverage (Medigap)

Medicare Supplement Insurance, also known as Medigap, is designed to fill gaps in traditional Medicare coverage by helping pay for out-of-pocket expenses such as copayments, coinsurance or deductibles. 

It's important to note that these policies do not work alongside Medicare Advantage Plans but rather only supplement Original Medicare benefits. You can't have a Medicare Advantage plan and a Medicare Supplement plan at the same time.

Medicaid and Dual Eligibility

Some individuals may qualify for both Medicare and Medicaid services, which makes them dually eligible beneficiaries. 

In this case, they can may be able to recieve assistance from both programs simultaneously, coordinated through a special type of Medicare Advantage plan called a Dual-Eligible Special Needs Plan (D-SNP). 

These plans cover everything Medicare covers as well as everything your state Medicaid program covers. They're also required to cover prescription drugs, and they may offer additional benefits helpful to your situation, such as dental benefits or other coverage Original Medicare doesn't offer.


Contacting Medicare for assistance, understanding the differences between traditional Medicare and Medicare Advantage plans, and getting help with enrollment are all important steps in ensuring that you have adequate coverage.

Learn more by requesting a free Medicare Advantage plan quote online or by calling to speak with a licensed insurance agent who can help answer your Medicare questions and help you enroll in a plan if you're eligible.

About the author

Profile Image of Matt Clements, Senior Editor

Matt Clements

Matt Clements is the Senior Editor and Content Manager with Medicare Match. He specializes in health industry research and informational content related to Medicare, Medicaid, retirement benefits and other vital but complicated topics.

His research has been featured by news outlets including Forbes, MarketWatch, Yahoo! Finance and more.

A current resident of Raleigh, Matt is a graduate of the University of North Carolina with a bachelor’s degree in English.

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Welcome to the first step in your Medicare Advantage journey.

Or call a licensed insurance agent

1-888-457-9778 TTY 711, 24/7